At MCDOWELL MARKETING LIMITED, we strive to make your shopping experience smooth and hassle-free. This policy outlines our delivery and returns procedures.

Delivery

Order Processing

• Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
• During peak seasons or sales, processing times may be slightly longer.

Delivery Options
We offer several delivery options at checkout to suit your needs:

• Standard Delivery: Estimated delivery time is 3-5 business days.
• Express Delivery: Estimated delivery time is 1-2 business days.
• Free Delivery: Available for orders over a specific amount (details at checkout).

Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. These will be displayed at checkout before completing your purchase.

Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery.

International Shipping
We currently offer delivery within [list applicable countries, if any]. For international orders, delivery times and costs will vary. Please note that customs fees or import taxes (if applicable) are the buyer’s responsibility.

Delivery Issues
If your order has not arrived within the estimated timeframe, contact us at help@outdoorgurus.co.uk. We will assist in tracking your package or resolving any delivery concerns.

Returns

Eligibility for Returns
We accept returns for most items under the following conditions:

• The item must be returned within 14 days of receipt.
• Items must be unused, undamaged, and in their original packaging.

To initiate a return, email us at help@outdoorgurus.co.uk with your order number and details of the item you wish to return.

Non-Returnable Items
Some items cannot be returned, including:

• Personalized or custom-made products.
• Items that have been used, washed, or altered.
• Clearance or final sale items, unless faulty.

Return Process

1. Contact us at help@outdoorgurus.co.uk to request a return.
2. Package the item securely, including all original accessories and documentation.
3. Ship the item to the address provided in our return instructions.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping method as we are not responsible for lost or delayed returns.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Original shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges
If you wish to exchange an item, contact us at help@outdoorgurus.co.uk. Exchanges are subject to product availability.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery by emailing help@outdoorgurus.co.uk. Please include your order number and photos of the issue. We will arrange a replacement or refund, including any applicable shipping costs.

Contact Us
For any questions about delivery, returns, or refunds, please contact us at help@outdoorgurus.co.uk.