At MCDOWELL MARKETING LIMITED, we aim to ensure customer satisfaction with every purchase. This policy outlines our process for returns, refunds, and exchanges.

Returns
We accept returns for most items provided they meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• Returns must be initiated within 14 days of receiving the product.

To request a return, email us at help@outdoorgurus.co.uk with your order number, the item you wish to return, and the reason for the return.

Non-Returnable Items
Certain items are not eligible for return, including:

• Perishable goods or consumable products.
• Customized or personalized items.
• Products that have been used or are not in their original condition.

Refunds
Once we receive your returned item, it will be inspected. If approved, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.

Please note:

• Shipping fees are non-refundable unless the return is due to a faulty or incorrect item.
• You are responsible for return shipping costs unless the item is faulty or incorrect.

Exchanges
If you wish to exchange an item for a different size, color, or model, contact us at help@outdoorgurus.co.uk. Exchanges are subject to stock availability.

Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, email us at help@outdoorgurus.co.uk within 7 days of delivery. Please include photos of the issue along with your order number. We will arrange a replacement or a full refund, including any shipping costs.

Cancellations
Orders can be canceled before they are dispatched. If you wish to cancel an order, contact us at help@outdoorgurus.co.uk as soon as possible. If the order has already been shipped, you may need to follow the returns process.

Contact Us
For any questions or concerns about this Refunds Policy, reach out to us at help@outdoorgurus.co.uk.